Consult With Confidence Online Course

Elevate Your Consultations

Haven't enrolled in the course yet? This is the perfect place to start.
Choose the Consult With Confidence Course and take your Skin Consultations to the next level.

Courses

the

Advanced Consultation Course

That will make you advance

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Pre-recorded videos, slides and quizzes

The course covers all the essential topics to help you become a confident and skilled therapist in delivering consultations.
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Go at your own pace

The content will be released gradually to ensure everyone stays at similar pace. Not to worry if you fall behind, you'll have lifetime access. 

Lessons

Guided step-by-step instructions.

for all skill levels

All skill levels are welcome in this class. 

Q&A Sessions

There will be 2 live Q&A Sessions throughout the 6 week course.
Content

Here's Everything the Consult With Confidence Course includes

Building The Foundations

 Concept of Consultations
 Consultation Mindset
 Personal Data (GDPR)
 Top 5 Essentials Every Skin Therapist Should Know



Cellular
Lifecycle

 Skin Anatomy & Cell Types
 Role of Keratinocytes in the Epidermis
 The Keratinocyte Lifecycle
 Skin Types & Conditions
 Retail Products
 Treatments & Services

The Consultation
Process

 The Purpose of the Consultation
 Pre-Consultation Preparation
 Client Interview & Communication Skills
 Skin Analysis Techniques
 Lifestyle & Health Factors
 Problem Solving & Goal Setting
 Ethical & Legal Considerations

Communicating Skin Science to Clients

 The "Skin is Like Your House" Analogy
 Practical Tips for Simplifying Skin Science

Mastering Consultation
Form Analysis

 The Purpose Behind Each Section
 Identifying Key Client Concerns
 Probing For Medical & Health History
 The Power of Open-Ended Questions
 Clarifying Ambiguous Responses
 Red Flags in Responses
 Synthesising Client Data

Creating a Treatment Plan

 Prioritising Findings to create a Treatment Plan
 Understanding Clients Needs & Goals
 Skin Analysis & Diagnostic Techniques
 Crafting a Personalised Treatment Plan
 Adjusting Plans for Progress & Results
 Educating Clients for Long-Term Success

Enhancing Client Experience & Building Trust

 Understanding Clients Expectations
 Crafting a Memorable Impression
 Active Listening & Emotional Intelligence
 Educating With Clarity & Confidence
 Building Trust Through Transparency
 Follow Up & Sustaining Relationships
 Overcoming Challenges in Client Communication
 Measuring Success in Client Experience & Trust

Measuring Success & Building Your
Business

 Defining Success in Your Business
 Tracking & Measuring Client Outcomes
 Financial Success Metrics
 Business Growth Strategies
 Marketing Your Business
 Building Long-Term Client Relationships
 Continuous Professional & Business Development
 Reflecting & Refining Your Business

Jessica Reynolds

Skin Geek, Salon Owner, Mom, Wife
About me
I'm an award-winning therapist with over 20 years experience. I created this course to share esssential knowledge for thorough consultations, simplifie skin concepts, and effective, personalised treatment plans.

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